Refund and Returns Policy

At DealJoy Store, we prioritize customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. Our refund policy outlines the conditions and procedures for returning products and obtaining refunds.

1. Returns

Eligibility: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Time Frame: You have 30 calendar days to return an item from the date you received it.
Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

Certain items are not eligible for return:

Gift cards
Downloadable software products
Some health and personal care items

3. Process for Returns

Initiate Return: Contact our customer service team at [customer service email] or [customer service phone number] to initiate a return. Please provide your order number and details about the product you wish to return.
Shipping: Once your return is approved, you will receive a return authorization number and instructions on how to send the item back to us. You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Inspection: Upon receipt of the returned item, we will inspect it and notify you of the status of your refund.

4. Refunds

Approval: If your return is approved, we will initiate a refund to your original method of payment.
Processing Time: You will receive the credit within a certain number of days, depending on your card issuer’s policies.
Partial Refunds: In some cases, only partial refunds are granted (if applicable):
- Items with obvious signs of use.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

5. Late or Missing Refunds

Check Bank Account: If you haven’t received a refund yet, first check your bank account again.
Contact Credit Card Company: Then contact your credit card company, as it may take some time before your refund is officially posted.
Contact Your Bank: Next, contact your bank. There is often some processing time before a refund is posted.
Contact Us: If you’ve done all of this and still have not received your refund, please contact us at [customer service email].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [customer service email] and send your item to contact@dealjoystore.com.

7. Gifts

Gift Orders: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Non-Gift Orders: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

8. Shipping Returns

To return your product, you should mail it to:

DealJoy Store
contact@dealjoystore.com

9. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Thank you for shopping at DealJoy Store. We appreciate your business and are committed to ensuring your satisfaction with every purchase.